Moving In

Prior to arrival at you new home, the following forms need to be completed and returned to the Resident Director.

1. Application
2. Agreements
3. Assessment and Doctor’s Physical

Residents supply their own bed linens, washcloths, bath and hand towels. They also provide furnishings for their own room or apartment.

A home is more than four walls, and your home here is more than a place to stay. It is a place to live-to-enjoy a variety of activities and opportunities. We believe in providing a pleasant home-like environment, offering creative activities and making available some of the services you would normally have to go out to find. Following is a summary of those services.

The resident is responsible for the manpower and expense of moving into living areas.

Address and Telephone Number

Belvilla
408 E Central
Andover, KS 67002
(316) 733-0334 Fax (316) 733-7430

Tiffany Yenor Administrator, Director of Operations, Watercrest
Email: Tiffany@wtrcc.com
316-733-2645 x 2108

Shannon Diemart Resident Director
Email: shannon@bv-al.com
316-733-0334 x 2501

Angie Hoffman, Corporate Nurse, Watercrest
Email: angie@wtrcc.com
316-733-2645 x 2107

Billing Office email ar@wtrcc.com
Billing Office number 316-733-2645 x 2104
Website:www.wtrcc.com

Finding Your Way Around

A map is available to orient you to the community. If you have any difficulty finding your way, please consult a staff member.

While you’re Away

We encourage all our residents to participate in outside activities, visit friends and relatives and come and go as you please. Residents are required to sign out at the Nurses Station when leaving the facility.

The assisted living program is specialized supportive program for residents who have a specific need for ongoing nursing assistance. The program consists of apartment-style where support services are available twenty-four (24) hours a day. Included in this program are three meals daily, social service support, and specialized activity program and nursing staff to provide simple nursing care and supervision and assistance with activities of daily living. Residents are offered the opportunity to self-administer medication.

The assisted living program is licensed by the Kansas Department on Aging as an Assisted Living Facility. An adult care home operator is responsible for the overall management of this program.

Residents are encouraged to take as much responsibility as possible for their own care and well-being. Program criteria consist of:

1. Motivation to remain independent.
2. Appropriate social behavior.
3. Independently mobile
4. Ability to respond to emergency situations.

Activities

The activities program provides a planned schedule of recreational, social, educational and spiritual activities, which may be used by residents to enrich their lives and maintain their sense of usefulness, self-respect and self-satisfaction. Regularly scheduled and special activities are offered both on and off the campus. You may participate as much or as little as you want. From time to time, there are classes, special events or trips offered for a minimal fee. Out-of-building and out-of-town events are also options from which you may choose. Suggestions are always welcome. A resident activity newsletter and calendar of events are distributed to all residents every month. Please feel free to suggest new activities – you are our best source of new ideas! 

Administration

The Resident Director is certified as required by the laws of the state, and has overall authority and responsibility for management of Belvilla. Management assistance is provided by individual department directors, the advisory committee and the resident council. A list of current department directors, advisory committee members and resident counsel representatives is available at the Business Office. 

Advanced Directives

Belvilla recognized and supports the right of each resident to make a directive in advance of losing decisional capacity as to his/her health care treatment wishes. Written directives may include living wills, health care treatment directives and/or durable power of attorney for health care decisions. Residents who have advance directives are asked to provide a copy to the office. If a resident has not made an advance directives but wishes to write a directive, information and forms are available at the Business Office. It is not required that a resident complete an advance directive. The requirements are that the community inform each resident of his/her right to draft such a document, to have information and forms available, and to provide assistance if requested. It is advised that advanced directives be reviewed and, if needed, updated annually. 

It is our intention to honor the health care directives of each resident. The written policy as to our responsibility in regard to advance directives is filed in the policies and procedures manual which is located in the office and may be reviewed by any resident. 

 Beauty Shop

When available, beauty shop hours are posted on the Activities Schedule. Special appointments may be arranged by contacting the Beauticians. Current rates are posted in the beauty shop. 

Billing

Prior to the 1st of each month you will receive a written statement billing you for the month’s accommodation. This bill is due upon receipt and considered past due after the 5th of the month. The statement will be dated the last day of the previous month. A sample bill is included in the appendix for your reference. 

Bulletins 

The bulletin board is for the sole purpose of posting notices that may be of interest to residents. Notices may be of educational, informative or humorous nature and are posted only by staff. The Resident Director reserves the right to remove any inappropriate notices. 

All information mandated by federal or state regulations in posted on the bulletin board in the assisted living unit. 

 Cable/Internet 

Internet should be ordered through the resident. Belvilla does not provide this service. Providers of this service will bill the resident directly. Basic cable services are provided through Belvilla, for anything additional providers will bill the resident directly.

Catering 

Arrangements for catering special luncheons or refreshments may be made by contacting the Activity Director and/or Director of Food Service. Specific menu requests should be made a minimum of 48 hours in advance. 

Check Cashing 

Special arrangements can be made for Belvilla to cash your check. However, insufficient fund checks will be reimbursed back to the facility with certified funds including a $25.00 processing fee. Large checks more than $100 cannot be cashed at the facility. 

Credit Card Transactions

Belvilla does accept credit card payments as a method of payment when paying rent fees.

As of January 1, 2025, there will be a 3.99% service charge for any credit card payments made.

Dry Cleaning Services 

Any clothing that needs to be dry-cleaned is the responsibility of the resident. 

Emergencies

Staff is on duty 24 hours a day in case of emergency. To summon assistance, use the emergency call system on your pendant.

Emergency Exits

All emergency exits are clearly marked with red and white signs. When exiting during an emergency, follow the signs and leave the building through the emergency exit doors.

Emergency Procedures

In the case of an emergency, do the following.

1. Residents may call 911 directly in case of an emergency.
2. If able, go to the nurse station to report emergency to staff so that they may direct emergency services.

Exterminator Services

An exterminator service is provided. Please notify the Resident Director if you see any signs of pest and rodent infestation. Do not leave exposed food or garbage in rooms or apartments as this can attract insects.

Fees For Services and Rate Schedule

It is the goal of our facility is to maintain, enhance and preserve the financial integrity of the organization. Every effort is made to keep increases to a minimum, commensurate with providing the highest quality of life and care possible. When it is determined that a rate increase is necessary, you will be notified at least thirty (30) days prior to the time the rate increase goes into effect. 

A schedule of current rates is available from the Business Office. With a fluctuating economy, changes in rates may be expected, even though every effort is made to keep increases to a minimum commensurate with providing the highest quality of life and care possible. When it is determined that a rate increase is necessary, you will be notified in writing at least thirty (30) days prior to the time the rate increase goes into effect. 

 Fire

Should a smoke alarm in the apartment be activated, the fire department is automatically called. If there are no signs of smoke, residents should remain in their rooms awaiting further instruction.

Fire and Electrical Safety

Belvilla construction conforms to rigid fire safety codes, and is fare more fire resistant than the average home, hotel, or office. Safety features include: 
• Walls, carpet and drapes of flame-resistant materials
• Smoke detectors
• Sprinkler systems
• Automatic smoke barrier doors
• Fire alarm at each exit
• Regular fire inspections
• Regular fire drills. 

Despite these precautions, the danger of fire, and fire-related injuries still exist. MOST BURNS AND SHOCKS ARE CAUSED BY FAULTY SMALL ELECTRICAL APPLIANCES OWNED BY THE RESIDENTS THEMSELVES. THE MOST COMMON OF THESE ARE:
• Electric heating pads
• Electric blankets
• Space heaters

If a major hazard is discovered, the resident will be asked to keep the personal item unplugged until he/she can arrange to have it repaired. Belvilla reserves the right to remove, or render temporarily inoperable, any personal item of a resident, that it deems to be a serious fire hazard, after talking to the resident.

In addition, some of the hazardous small appliances listed above may be prohibited by Belvilla policy or state codes. Check with the Resident Director regarding banned or prohibited appliances. For your safety the maintenance department will check each apartment twice a year for electrical hazards. 

Firearms/Illegal Drugs or Substances

To ensure the safety of all residents Belvilla requires that no firearms be used or stored on Belvilla Property. Illegal drugs or substances are not permitted on Belvilla property at any time. 

Flu Shots

When available, the facility will arrange for flu shots to be administered. These shots will be billed directly to the resident and/or residents insurance by the provider.   

Food Service 

Three meals a day are included in the monthly rate for residents. We will gladly serve resident family members up to four meals a month; Belvilla will bill the resident for additional family meals at $8.50 per meal.

Menus will be available in advance, posted in the dining room. 

 Guests 

A guest room may be available for overnight lodging for out of town family and friends dependant upon availability. There may be a modest charge of $200.00/night for the use of the guest room. Reservations should be made through the front desk and are taken on a first-come, first-served basis. Guests will be limited to a stay of 48 hours. 

Housekeeping 

Housekeeping services are provided and included in your monthly rate. Beds are made daily by staff. Linens are changed weekly. 

Insurance

Belvilla does not carry insurance on any property belonging to a resident. The resident is encouraged to obtain his/her own personal property insurance to insure against all loss from fire, theft or other casualty.

Keys

Residents are provided with an apartment key (two (2) sets in the event of a couple). If additional keys are needed, Belvilla will provide them at a minimal charge of $10.00/key. All keys should be returned to the Resident Director upon departure from the facility. For security reasons, residents are discouraged from having duplicate keys made for their family members.

Laundry

All personal items laundered by Belvilla will be done separately from other residents.

We ask that the resident or family member be responsible for any mending of personal clothes or provide special care as needed.

Levels of Living

Levels are subject to the level of care increments for each level change.

Library

Books on many subjects are filed in the library/activity room. Books may be taken and returned at a convenient time.

Mail

Outgoing mail may be dropped in the mailbox near the front doors.

Incoming mail can be retrieved from the mailboxes located near the front door of the facility.

Maintenance Requests/Repairs

Should any repairs become necessary, the proper procedure is to notify the office during business hours or the nursing department after business hours and on weekends. The staff member receiving your request will notify the Maintenance Department. Emergency requests will be responded to immediately.

Newspapers

Newspaper subscription is optional service not provided through Belvilla. You may arrange for newspaper subscription to The Wichita Eagle by calling 268-6344.

Non-Discrimination

Belvilla provided equal access to all services to all residents without unlawful discrimination due to race, religion, color, national origin, disability or age.

Notary Public/Photo Copies

Belvilla may have a notary public on staff should you need this service. If you need a photocopy, please bring your master to the office and we will make copies for $0.50/copy

Office Hours

Established business office hours are 9am to 5pm weekdays. Phones are answered 24 hours a day.

Political Activities

It is Belvilla’s policy to not endorse any candidate for public office. Political posters and campaign materials are not permitted in the public areas of Belvilla, nor can they deface the Belvilla building or grounds. Signs intended to influence votes for particular candidates or for/against any public issues are not allowed. Candidates are not permitted to campaign door-to-door.

Policy and Procedures

All residents, staff, families, visitors, volunteers and independent contractors are expected and agree to abide by the Belvilla policies. A copy of these policies and procedures may be found in the Business Office. If you have any questions about the policies and procedures, please visit the Business Office.

Pharmacy

Several community pharmacies offer delivery service. The facility uses a preferred pharmacy, however the resident may choose to use a pharmacy of choice. All medications must be bubble packed in unit doses. The facility charges $25/month if resident does not used the preferred pharmacy.

Physician Services

Residents must have a local attending physician. Please notify the Resident Director or nurse if there is a change in your attending physician. If elected by the resident, they may see our medical director’s group.

Picture Hanging

The Maintenance Department will be happy to assist you in hanging pictures on the wall.

Podiatrist Service

A local podiatrist schedules appointments at Belvilla. The cost for this service is billed directly to each resident. Appointments may be scheduled by contacting the nurse in the nurses office.

Postage Stamps

Stamps are available at the business office.

Public Areas

A Belvilla resident may reserve the activity room or the dining room for a group meeting by contacting the activity director. If there is no conflict with a Belvilla activity, the room will be reserved on a first-come, first-serve basis. There is no charge to residents for the set up or use of the room. If refreshments are desired, arrangements should be made with the food service director. There is a charge for refreshments. Drink, and appetizers can be purchased for $15.00/guest. If you wish to have drinks or appetizers please notify the Resident Director in advance with the number of guests expected to attend. Payment arrangements can be made with the Resident Director prior to your party. Resident family celebrations (birthdays/reunions) are encouraged and may be held in any available room.

Religious life

Belvilla respects the religious freedom of each resident. Therefore we encourage residents to attend worship services at a church of their choice. Many of the local churches will provide transportation if necessary.

Whenever possible, Belvilla will provide a non-denominational church service in the activities room. Attendance is optional.

Resident Council

The Resident Council provides a means for all residents to share ideas/concerns/suggestions with the administration and department managers of the facility. This council meets on a routine scheduled basis. Refer to your monthly activities calendar for the times and places for meetings.

The Activity Director will keep minutes of the meeting. Other staff members will attend by invitation only.

Resident Medical Information

A medical examination form is completed by the resident’s attending physician prior to actual residency. This form contains pertinent medical and emergency information which is available to the Nursing Department should an emergency arise. Information updates are scheduled on a regular basis and residents are encouraged to review any changes in their health status with the Director of Nursing. New residents will be contacted by a nurse for review of emergency medical information. A copy of any legal health care directive such as a “Living Will” can be included in the resident’s emergency file.

Residents Rights and Responsibilities

A copy of the Resident Bill of rights and Responsibilities is provided to all Assisted Living residents at the time of admission.

Room Inspections

The Resident Director or designee reserves the right to enter the resident’s accommodation at reasonable times for maintenance, repair or the performance of any of the required or permitted obligations of Belvilla. Inspection of the premises for state of repair and emergencies are examples of required or permitted obligations.

Security

All outside main entry doors are locked with key pads. Anyone coming to the community after the doors are locked must use door bell located outside the facility front door if they do not know the code, whereupon a staff member will come and open the door.

Smoking

In the interest of wellness, we provide a non-smoking environment for our residents, staff and visitors. Smoking is not allowed in the building. Residents and Visitors may smoke in the designated outdoor area. Staff is allowed to smoke in their designated smoking area.

Solicitation

Door-to-door solicitation of residents is not allowed.

Suggestion Box

Located in the administrative hall the suggestion box may be used to notify staff of an existing problem, concern or outstanding work by a staff member.

Telephone

There is a public telephone available at the nurses station and conference room for the use of residents and visitors.

Telephone Service

Resident’s must contract directly with their provider of choice for telephone.

Temperature Control

Every apartment and room has been equipped with its own individual heating and air conditioning controls. Any staff person would be happy to explain how the system works.

All the air in the building is automatically changed and filtered every few minutes. This reduces the number of airborne particles, contaminants and germs. All heating and cooling filters are cleaned on a regular basis by the maintenance department.

When you open windows when the heating or cooling system is on, the system does not work efficiently and this may cause other parts of the building to be too warm or too cool.

Finally, please remember that conserving energy helps everyone. If you are going to be away from your home for some time, please adjust the heat or air conditioning and turn off the lights. Thank you for your cooperation!

Tipping

No tipping or gifts to employees are permitted under any circumstances.

Transfers

Residents may be transferred to other rooms, other levels of care, other facilities or elsewhere when it is established that such a move is in the best interest of the resident.

Transfers between the levels of living are coordinated by the Resident Director and the interdisciplinary team. Conferences can be arranged should concerns arise, or as requested by the resident.

The Resident Director assumes the responsibility for the final decision in placement and transfer after consultation with the resident, resident’s physician and other persons as designated by the resident. The transfer is to be negotiated with a minimum of emotional disturbance for the resident and with the greatest possible continuity of needed nursing care. The residents family or responsible party will be notified in advance.

When a resident is being transferred to the hospital or other facility upon physician’s orders, the resident’s family or responsible party will be notified in advance of such arrangements (except in emergencies).

Transportation

Scheduled transportation services is available for medical appointments, shopping, attending cultural events, etc., as part of the activity program dependent upon the resident’s ability to safely board the van.

Trash Collection

The staff empties trash containers as needed.

Tray Services

If a resident is ill and unable to come to the dining room, trays will be delivered to the resident’s room There are two types of room trays available for residents.

1. Sick tray – consisting of juice, broth or soup of the day, crackers, jell-o, ice cream or fruit.

2. Selective Menu – selected by the resident prior to meal time. There will be a $7.50. charge for tray delivery of selective menu.

Valuables

All residents are encouraged to carry their own personal property insurance because Belvilla’s insurance does not cover the residents personal items lost due to theft, fire or other casualty.

Volunteer Program

Volunteers are vitally important to us in maintaining the high quality of service we offer. Volunteers assist with activities, events, visiting programs, parties, sewing projects and transportation, to name just a few. The needs are many – the possibilities endless. Volunteers at Belvilla come in all shapes and sizes, male and female, of all ages – from tiny tots to retired adults – and represent all faiths. Each volunteer brings a special gift – the gift of self – and each reaps his or her own rewards. Please contact Activities staff to learn about volunteer opportunities.

Witnessing Documents

It is considered a conflict of interest for any Belvilla employee to witness a legal document (such as a will) for a resident. While the community may provide a notary public to verify the signature on a legal document, the resident is required to provide his/her own independent witnesses.