Visitation Update

Visitation Guidelines for Long-Term Care Facilities

March 25, 2021

Dear Family,

As we’ve previously communicated, the Centers for Medicare and Medicaid Services (CMS) issued recent updates to its guidance for visitation in long-term care facilities. Last week, the Georgia Department of Public Health (DPH) also issued updated visitation guidance, which includes more stringent measures and criteria that we must meet for accommodating visitation, particularly indoor visitation.

Here are links to each agency’s guidelines:

Georgia DPH

One of the most significant differences between these guidelines is that DPH requires that long-term care facilities suspend indoor visitation for 14 days if a facility has experienced an outbreak, which is defined as one or more new staff or resident cases. In other words, if a resident or staff member in our building tests positive for COVID-19, we cannot accommodate indoor visitation for 14 days.

We will continue maximizing as many opportunities as possible to safely accommodate visitation appointments. If indoor visitation isn’t possible, we will do everything in our power to accommodate appointments outside.

We appreciate your patience and understanding as we continue meeting the requirements of federal and state guidelines.

We have moved to a new online calendar system for scheduling visitation:

Click here to schedule a visit.

Please review our visitation guidelines by clicking here.

If you have questions about your scheduled visit, please contact Heather Tucker at or call (404) 315-0900 x4175.

Greg Heath,

Follow updates online at Email us at if you have questions.